Shipping policy

Shipping Overview: We are committed to providing a seamless shopping experience to our customers. This Shipping Policy outlines the details of our shipping procedures, estimated delivery times, and related terms. By making a purchase on our website, you agree to the terms and conditions mentioned below.

Shipment processing time: All orders are processed within 2-3 business days (Excluding some pre-sale products).

Shipping Rates:

  • Standard Shipping: $5.00 USD flat rate for all orders.

  • Free Shipping: Enjoy FREE shipping on all orders over $40.00 USD.

Change shipping info after order: You can change or cancel the order within 24 hours. Contact via dicechen09@gmail.com for any change or cancel. Any request regarding the order after 24 hours will not be accepted and we will not refund.

Estimated Delivery Times: Estimated delivery times are provided based on the shipping method and your location. These are estimates and not guarantees. Factors such as customs clearance, weather conditions, and logistical issues may impact delivery times. The estimated delivery window is typically between 5 to 20 business days for Europe, UK, and North America, and between 7-15 business days for Asia.

Shipping Limitations for certain regions: Our logistic partners could not guarantee to deliver to certain areas of your country such as remote areas or military/government addresses. When you place an order, we will check with the logistics company to see if we can ship to your address. If we are not able to do so, we will notify you within 24 hours after you place the order, and we will cancel the order and refund you.

Shipment Confirmation and Tracking number: Once your shipment is sent out, a tracking number will usually be updated within 3 days. The tracking number will be provided by the carrier and we won't hold any responsibility for that.

Customs, duties, and taxes: For international orders, customs duties, taxes, and other fees may be applicable upon arrival in your country. These charges are your responsibility and vary from country to country. VVAJEWELLRY is not responsible for any delays or additional charges imposed by customs authorities.

Damages: VVAJEWELLRY is not liable for any products damaged or lost during shipping. In the unfortunate event that your order is lost or damaged during transit, please contact our customer support within 7 days of the expected delivery date. We will work with the carrier to resolve the issue. Claims made after 7 days may not be eligible for resolution.

Failed Delivery Due to Customer: In the event that a delivery attempt is unsuccessful due to reasons such as an incorrect address provided by the customer, inability to contact the phone number on the shipping address, refusal of the package, or failure to claim the package from the carrier's facility, the customer will be responsible for any re-delivery costs. These costs will vary depending on the shipping method and location. The customer must pay the re-delivery fee within a certain number of days of the failed delivery depending on the local carrier's requirement. If the customer refuses to pay the re-delivery fee, the package will be considered abandoned. The courier may choose to dispose of the package, and VVAJEWELLRY will not be able to offer a refund or replacement for the items in the order.

Returns Policy: Please view our return and refund policy here.

For more information, email support: dicechen09@gmail.com